Little Rock – August 4, 2016 – Home Helpers of Little Rock today announced that it has received the Certified – Trusted Provider distinction from Home Care Pulse. This distinction illustrates Home Helpers’ commitment to client satisfaction.
“We want to commend Home Helpers of Little Rock for receiving the Certified – Trusted Provider distinction,” says Aaron Marcum. “Home Care Pulse awards this distinction to providers who are actively gathering feedback from their clients each month and using that feedback to improve the quality of care they provide. By choosing a Certified – Trusted Provider to care for their loved ones, families can be reassured that their provider is dedicated to quality in home care.”
Certified – Trusted Providers have contracted with Home Care Pulse to gather and report feedback from their clients by conducting live random phone interviews with a percentage of their clients each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback, without outside influence. Clients rate their provider’s services in areas such as timeliness of caregivers, services being provided as promised, compassion of caregivers and overall quality of care. Clients are also given the opportunity to provide feedback for their provider.
“I’ve often said that in The Wizard of Oz, Dorothy had it right – there’s no place like home. It’s remarkably rewarding to be certified as a Trusted Provider and that we’ve made staying at home possible for so many people. I’m so proud of my caregiver employees and humbled that so many families have entrusted Home Helpers with the care of their loved ones,” said Sam Sellers, owner of Home Helpers of Little Rock.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Home Helpers as a Certified – Trusted Provider, and we applaud their commitment to client satisfaction.”
To find out more about the Home Care Pulse Certification, please visit BestofHomeCare.com.
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in performance benchmarking and quality satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards. Visit www.homecarepulse.com to learn more about our VANTAGE program, or visit benchmarking.homecarepulse.com to learn about the Private Duty Benchmarking Study, the home care industry’s largest and most comprehensive annual study, featuring benchmarks on finance, sales, marketing, operations, and more.
About Home Helpers
Home Helpers of Little Rock serves the home care needs of older adults. Owner Sam Sellers of Little Rock serves on the Board of Directors of the HomeCare Association of Arkansas and as Chairman of the Board of Director for Alzheimer’s Arkansas. A published author (Finding Freedom at Home: The Ultimate Guide to Home Care), Sam is passionate about his service to older adults. Further information can be found on Home Helpers.