What Agency Made the Top 10 List of Worst Home Care Services in Little Rock?
Okay, let’s be real. Nobody would seek out the worst home care provider to care for a loved one. Right?
You’d only want the best. But how do you know which agency is the best? Which home care provider is the “right” one for my loved one? Which has the best reputation? How do I know?
I often talk to families who are making their best effort at performing due diligence in selecting a home care agency to care for a loved one. Unfortunately, many know what they’re seeking but don’t know the right questions to ask.
“How much do you charge per hour” is a typical question asked. And, while it is certainly an important factor, do you really want the bargain basement provider caring for your loved one?
Another question involves insurance and bonding of caregivers. With more than a decade’s experience in home care, to my knowledge, every agency’s caregivers are insured and bonded. It’s important, but it’s a little like asking a taxi driver if he has a driver’s license. All reputable home care agencies are insured and bonded.
So what do you want to know? What do you need to know in order to make the best decision?
You want to know that the agency you choose will care for your loved one with compassion, patience and competence.
You don’t want a parade of caregivers through the home but rather consistency. You want to be sure the agency you select is reputable. They need to have experience in similar situations, whether that is serving someone living with Alzheimer’s, a family in need of VA benefits, or whatever the situation is. You want the agency to be able to provide references or, in the least, third party endorsements.
For these reasons and more, Home Helpers is the leader in Little Rock for providing the highest quality home care services.
Home Care Pulse is the industry’s leading firm in satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards.
Certified – Trusted Providers have contracted with Home Care Pulse to gather and report feedback from their clients by conducting live random phone interviews with a percentage of their clients each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback, without outside influence. Clients rate their provider’s services in areas such as timeliness of caregivers, services being provided as promised, compassion of caregivers and overall quality of care. Clients are also given the opportunity to provide feedback for their provider.
Home Helpers of Little Rock has been recognized as a Certified – Trusted Provider.
In addition, Home Helpers has consistently maintained an A+ rating from the Better Business Bureau.
SeniorAdvisor.com’s Best of 2017 Award winners represent the best of the best of in-home care, assisted living, and other senior living providers, based on the online reviews written by seniors and their families. This exclusive designation honors the top one percent of senior care providers across the country.
The annual SeniorAdvisor.com Best of Awards tabulates over 130,000 family created reviews to find the best quality care providers for this honor. Of the nearly 200,000 communities currently listed on SeniorAdvisor.com, just over 1,400 were recognized with this prestigious award.
Home Helpers is one of only two winners in Little Rock, Arkansas and regularly receives highly positive reviews from families like this one: “The owner, Sam Sellers, and his staff have been a wealth of help and knowledge for me and my family. Thanks, Home Helpers!”
Home Helpers owner Sam Sellers is a Certified Alzheimer’s Educator who has facilitated Alzheimer’s support groups. He serves as Chairman of the Board of Alzheimer’s Arkansas and was recently recognized as their 2017 Volunteer Champion. As a result of the agency’s expertise with Alzheimer’s and other related dementias, it is far and away the most prevalent situation where Home Helpers serves.
Home Helpers might be the only VA certified Veteran Owned home care agency in the state. Sellers is a decorated combat veteran, having received two Bronze Star Medals, both a Valorous and Presidential Unit Commendation. He can establish an almost immediate rapport with veterans and, as a result, Home Helpers has served a great number of veterans over the past decade. Through a partnership with Veterans Care Coordination, Sellers has helped many veterans with the VA’s Aid and Attendance pension program.
Sellers’ book, Finding Freedom at Home: The Ultimate Guide to Home Care, has been used coast to coast by families who are exploring home care options. One reader in South Carolina wrote, “Sam’s insight, information and ability to identify the common questions we all have, makes Finding Freedom at Home a valuable read.”
In addition to Alzheimer’s Arkansas, Sellers also serves on the Boards of Director for the Arkansas Gerontological Society and the HomeCare Association of Arkansas.
Which is the worst home care agency in Little Rock? Who cares so long as you don’t select that agency to care for your loved one.
The real question is, how do I find the best home care agency. Do your research and call around. Then, contact Home Helpers and learn more about the Home Helpers’ difference and you be the judge.