Home Care for Veterans

When home care assistance is needed, Veterans can receive it thanks to fellow Veteran Sam Sellers, President of Home Helpers of Little Rock.

Through Home Helpers, Sellers has served hundreds of senior adults – many of which are

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Sam Sellers, CAEd

veterans – across central Arkansas. While his expertise is with Alzheimer’s and other related dementias, he has a passion for serving fellow veterans.

“As a veteran myself, it’s always a little humbling to be asked to serve a senior adult who might have served during Korea or even World War II,” said Sellers. “Believe me, I’ve heard some absolutely fantastic stories.”

Though Sellers’ agency primarily serves families who pay for services themselves (or have Long Term Care insurance), he is also very familiar with the VA Aid and Attendance pension benefit.

“I don’t want a lack of funds to prevent a veteran from receiving the services he or she needs in order to remain at home. That’s why I get so excited to introduce a family to the Aid and Attendance pension benefit,” Sellers continued.

The Veterans Administration has established qualification criteria for veterans and surviving spouses applying for the Aid and Attendance Pension benefit, including:

  • 90 days of more of active duty, with at least one day of service during a wartime period
  • Must have a medical condition which requires assistance with activities of daily living that is not related to military service
  • Meet income-to-medical expense ratio
  • Must meet asset requirement

Sellers has partnered with Veterans Care Coordination because they have greatly simplified the process. Their 8 step process distinguishes Veterans Care Coordination as qualified and compassionate professionals:

  • Screen for eligibility
  • Obtain original military paperwork
  • Collect supporting documentation
  • Review completed VA application
  • Provide care services
  • Provide updates throughout the process
  • Assist with any additional VA documentation requirements until VA approval
  • Assist with monitoring medical expenses to ensure eligibility

There is no application fee, but Veterans Care Coordination will serve you with the same honor and integrity with which you served our country.

If you or someone you know would benefit from learning more about Veterans Care Coordination, simply complete the short form below and I’ll be in touch as quickly as possible.

Thank you for your service.

Sam Sellers is a combat veteran of both Afghanistan and Iraq where we commanded Special Operations Forces. He was awarded two Bronze Star Medals, both Valorous and Presidential Unit Commendations. And, he enjoys talking with and empowering veterans to remain in their homes.

Home Helpers Wins 2017 Best of In-Home Care Award from SeniorAdvisor.com

SeniorAdvisor 2017 Excellence AwardLittle Rock, AR, January 24, 2017 – Home Helpers is proud to announce that they have been selected as one of the 2017 Best of In-Home Care Award Winners on SeniorAdvisor.com, the largest ratings and reviews site for senior care and services in North America.

SeniorAdvisor.com’s Best of 2017 Award winners represent the best of the best of in-home care, assisted living, and other senior living providers, based on the online reviews written by seniors and their families. This exclusive designation honors the top one percent of senior care providers across the country.

The annual SeniorAdvisor.com Best of Awards tabulates over 130,000 family created reviews to find the best quality care providers for this honor. Of the nearly 200,000 communities currently listed on SeniorAdvisor.com, just over 1,400 were recognized with this prestigious award.

Home Helpers is one only two winners in Little Rock, Arkansas and regularly receives highly positive reviews from families like this one: ”The owner, Sam Sellers, and his staff have been a wealth of help and knowledge for me and my family.  Thanks, Home Helpers!”

“Families are increasingly looking to online reviews to find out who truly delivers great care for our seniors, not just who claims to deliver great care,” said Eric Seifert, President of SeniorAdvisor.com. “Our SeniorAdvisor.com Awards program is all about celebrating the exceptional people who do just that. We’re honored to spread the word about these organizations whom families can entrust with the care of their senior loved ones.”

To qualify for inclusion in the Best of 2017 Awards, providers must have maintained an average overall rating of at least 4.5 stars while receiving three or more new reviews in 2016. Additional details and a complete list of award winners can be found on SeniorAdvisor.com.

 

About SeniorAdvisor.com

SeniorAdvisor.com is the largest consumer ratings and reviews site for senior living communities and home care providers across the United States and Canada. The innovative website provides easy access to the information families need when making senior care decisions and features trusted reviews and advice from local residents and their loved ones.

 

About Home Helpers

Every Home Helpers agency is locally owned and operated by compassionate, professional members of the local community, ensuring the personal connections that make a real difference for your loved one’s care.

Owner Sam Sellers of Little Rock serves as Chairman of the Board of Directors for Alzheimer’s Arkansas and on the Board of the HomeCare Association of Arkansas. A published author (Finding Freedom at Home: The Ultimate Guide to Home Care), Sam is passionate about his service to older adults.

Serving more than 600 communities across North America, Home Helpers has the resources and support to ensure we provide the very best in-home health care services, regardless of the level of service required.

Trust…

Trust is earned over time through your words and actions. It isn’t something that comes easy and it can be very difficult to re-earn once lost.

When choosing a home care provider for a loved one, trust is clearly of the greatest of importance. You HAVE to trust that the chosen agency is true to its word and will provide the needed services per your direction.

A few years ago I met with a mother and daughter. I had to initially read between the lines, but the daughter had called Home Helpers because she had lost trust with her mother’s home care provider. When I met them, both of their body languages practically shouted the question, “Can we trust you?!” It took a little gentle nudging, but the daughter finally shared the reason she had called.

Her mother literally cried every single day before her caregiver arrived. Additionally, the agency was not handling her Long Term Care insurance claim appropriately, so the family was not being reimbursed. It was a mess and the agency and the caregiver had completely lost this family’s trust.

Our practice is to introduce the caregiver we think is the best match, based on experience and training and a host of other factors with perhaps the most important being personality. We believe that with the right “match” serving at the right times and doing the right things, everything falls into place. We also know that without it, we cannot ever expect to earn the family’s trust.

Home Helpers was recently received Certified – Trusted Provider distinction from Home Care Pulse. This distinction illustrates Home Helpers’ commitment to client satisfaction.

Certified – Trusted Providers have contracted with Home Care Pulse to gather and report feedback from their clients by conducting live random phone interviews with a percentage of their clients each month. Because Home Care Pulse is an independent third-Trusted Providerparty company, they are able to collect honest and unbiased feedback, without outside influence. Clients rate their provider’s services in areas such as timeliness of caregivers, services being provided as promised, compassion of caregivers and overall quality of care. Clients are also given the opportunity to provide feedback for their provider.

As we all know, talk is cheap. When interviewing home care providers, ask if they have a third party evaluate their services and client satisfaction. You might be surprised that Home Helpers is the only home care agency in Little Rock (maybe the entire state of Arkansas!) that has an impartial, third-party to conduct live interviews with our clients and caregivers. Their only dog in this fight is to give us the information they receive.

But, we know that you’d be equally surprised to see the Home Helpers difference. We are passionate about serving older adults and we know that to be the best in the industry, we have to have your trust. Give us the opportunity to earn it by calling us for a free in-home consultation.

Home Care – It’s about Relationships

The older adults we serve develop relationships and grow close to their caregivers. The same is true for caregivers. The situation often evolves into a quasi-grandparent/grandchild relationship.

That’s what we want. With familiarity and consistency and having the right match, we canbigstock-a-grandchild-visiting-his-gran-45882439.jpg often intuit needs before they are even spoken. Unlike some facilities that deliberately avoid such relationships between staff and residents, we encourage it. The result is often better quality of care. When done right, it can be empowering for both the family being served and the caregiver.

Just this week we had a situation that I knew would be a challenge because it involved this type of relationship and the caregiver, Erica, had to have a tooth extracted. She would be unable to work for a day.

I talked to the Mrs. Jones, her family and Erica. We agreed to do what is our standard practice. I took a substitute over to introduce her while the other caregiver was there. A daughter and daughter-in-law also came to reassure their mother. As an aside, though this has been our long-standing practice, my understanding is that some home care agencies simply find what caregiver is available and send them as a substitute, and, if they think of it, call the client to tell them someone new is going. To me, nothing could be worse than sending a stranger to a stranger’s home; Home Helpers will never do that.

After we had all been talking for an hour or so, Mrs. Jones called me aside to speak privately. As background, she had been very reluctant to even entertain a substitute caregiver for her husband. She reasoned that her husband is living with Alzheimer’s and we must not have many people capable of handling his unique issues with care.

I was pleasantly surprised to hear what she had to say. Mrs. Jones told me that I had done it again – that I had brought what must be my only other caregiver who is an absolute “angel” to take care of her husband. She thanked me for finding just that right person and sharing her with them for a few days. And then she complimented me because if I did this for every family we served, we must serve some very happy families.

That’s what Home Helpers is all about. If you are exploring home care for a loved one or even if you already have another provider but are not completely satisfied, give me a call. I’d love to talk to you. I’m far from perfect, but I can promise you that the relationship Mrs. Jones has with us is what our goal is for you and your family.

 

 

 

Home Helpers Receives Home Care Pulse Certified – Trusted Provider Distinction

Trusted ProviderLittle Rock – August 4, 2016 – Home Helpers of Little Rock today announced that it has received the Certified – Trusted Provider distinction from Home Care Pulse. This distinction illustrates Home Helpers’ commitment to client satisfaction.

“We want to commend Home Helpers of Little Rock for receiving the Certified – Trusted Provider distinction,” says Aaron Marcum. “Home Care Pulse awards this distinction to providers who are actively gathering feedback from their clients each month and using that feedback to improve the quality of care they provide. By choosing a Certified – Trusted Provider to care for their loved ones, families can be reassured that their provider is dedicated to quality in home care.”

Certified – Trusted Providers have contracted with Home Care Pulse to gather and report feedback from their clients by conducting live random phone interviews with a percentage of their clients each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback, without outside influence. Clients rate their provider’s services in areas such as timeliness of caregivers, services being provided as promised, compassion of caregivers and overall quality of care. Clients are also given the opportunity to provide feedback for their provider.

“I’ve often said that in The Wizard of Oz, Dorothy had it right – there’s no place like home. It’s remarkably rewarding to be certified as a Trusted Provider and that we’ve made staying at home possible for so many people. I’m so proud of my caregiver employees and humbled that so many families have entrusted Home Helpers with the care of their loved ones,” said Sam Sellers, owner of Home Helpers of Little Rock.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Home Helpers as a Certified – Trusted Provider, and we applaud their commitment to client satisfaction.”

To find out more about the Home Care Pulse Certification, please visit BestofHomeCare.com.

About Home Care Pulse

Home Care Pulse is the industry’s leading firm in performance benchmarking and quality satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards. Visit www.homecarepulse.com to learn more about our VANTAGE program, or visit benchmarking.homecarepulse.com to learn about the Private Duty Benchmarking Study, the home care industry’s largest and most comprehensive annual study, featuring benchmarks on finance, sales, marketing, operations, and more.

About Home Helpers

Home Helpers of Little Rock serves the home care needs of older adults. Owner Sam Sellers of Little Rock serves on the Board of Directors of the HomeCare Association of Arkansas and as Chairman of the Board of Director for Alzheimer’s Arkansas. A published author (Finding Freedom at Home: The Ultimate Guide to Home Care), Sam is passionate about his service to older adults. Further information can be found on Home Helpers.

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Long-Term Care Insurance…For In-Home Care?

Nursing Home Insurance. That’s what Long Term Care insurance used to be commonly called. And it made sense. It was insurance that paid for care in a nursing home.

Times changed. More and more people practically shouted that Dorothy had it right in The Wizard of Oz – there’s no place like home.

The insurance companies heard it loud and clear. Policies started covering in-home care. Some policies unfairly pay more if you are relocated to a nursing home rather than receiving care in your home. Others simply look at the level of care received regardless the location.

If you have a loved one with Long Term Care insurance and together you are making decisions about where care will be received, you should know the ins and outs of the policy.

Before I go further I want to be clear. I am neither an insurance agent nor a financial planner. To the contrary, I own an in-home senior care agency. I’ve seen scores of Long Term Care insurance policies and have served a great number of people whose insurance pays for the service. In any event, none of what I offer should be mistakenly taken as insurance or financial advice but only as important information from a knowledgeable service provider.

There are three key components to every Long Term Care insurance policy that could be of great importance to you and are the areas where I receive the most questions. Briefly, these include:

Elimination Period — The “deductible” in a Long Term Care insurance policy is represented by a period of time – an Elimination Period. The time period could be 30 days, 60 days, or 90 days, for instance. Some policies have immediate benefits without Elimination Periods, but you can be assured that you have paid for this through your premium. During the Elimination Period, the insured is responsible for paying for services provided. Once a claim has been established, the clock starts and every day served is counted against the days of your Elimination Period. For simplicity sake, I refer to the Elimination Period as your deductible.

Daily/Weekly or Monthly Benefit — The policy benefit is defined as an amount of money available for approved services. The benefit may be defined by daily, weekly or monthly dollar figures, (e.g., $100/day or $3,500/month). This aspect of the policy is important for budgeting reasons. My recommendation is always to have a Plan of Care tailored, determine what service schedule will fully meet the needs, and then calculate what the charges will be. From that, you can determine what amount will be covered by your policy and what part, if any, exceeds that amount that you will be responsible for paying.

Lifetime Maximum Benefit — The total amount the insurance company will pay is your Lifetime Maximum Benefit. In most every case, there is a limit, but in some cases, there is not. Like you Daily/Weekly or Monthly Benefit, this figure can help determine how long in-home care will be paid.