Home Helpers of Little Rock Receives 2018 Best of Home Care – Provider of Choice Award

Home Helpers of Little Rock announced today that it has received the 2018 Best of HomeProvider of Choice_2018_Dark Care – Provider of Choice Award from Home Care Pulse. The Provider of Choice Award is granted only to the top-ranking home care providers, based on client satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm for home care. Home Helpers of Little Rock is now ranked among a select few home care providers across the country who have proven their ability to provide outstanding care.

“We want to congratulate Home Helpers of Little Rock on receiving the Best of Home Care – Provider of Choice Award,” says Aaron Marcum, CEO and founder of Home Care Pulse. “Since this award is based on client feedback, it demonstrates their dedication to providing the highest quality of care with a focus on client satisfaction. We are pleased to recognize Home Helpers’ dedication to quality professionalism and expertise in home care.”

Best of Home Care – Provider of Choice award-winning providers have contracted with Home Care Pulse to gather feedback from their clients by conducting live phone interviews with their clients each month. Because Home Care Pulse is a third-party company, it is able to collect honest and unbiased feedback.

“We are so proud of our great team of caregivers and our administrative staff. This recognition is really about our desire to serve every family as though they’re our own and treat every one of our employees as family,” says Sam Sellers, President of Home Helpers of Little Rock.

“Our goal at Home Care Pulse is to empower home care businesses to deliver the best home care possible,” says Aaron Marcum. “We are happy to recognize Home Helpers of Little Rock as a Best of Home Care – Provider of Choice and to celebrate their accomplishments as a trusted home care provider.”

To find out more about Home Helpers of Little Rock’s commitment to excellence, please visit them here or call (501) 663-3900.

 

About Home Care Pulse

Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.

+

Rebecca’s Story

A few years ago I talked to Rebecca. Like many of us, she was juggling many balls at once.  She and her husband both worked full-time and were both engaged in volunteer activities.  They had two boys, aged 12 and 14.  One played soccer and another was in the Boy Scouts. Both enjoyed the playroom that had grown with them through the years.  This was one busy family.

Rebecca called because she wanted my take on a few assisted living facilities for her mother.

It was clear that she’d already made the decision to utilize one of them.  I shared my thoughts on two I would recommend and another that I couldn’t.  When I asked how much her mother was involved in the selection and whether they had taken her to visit her top choice, I was shocked by Rebecca’s response.  She had never even asked her mother!

Rebecca assumed that her mother would never entertain the notion of living with her and that it would create such a major upheaval in her family’s life that it just wasn’t worth considering.  I offered to meet with the family to provide an in-person review of the facilities she was exploring and to talk a little about some of the families we serve.

Like many of those we serve, Rebecca was very eager to arrange a family meeting and arranged for everyone present. We talked about her mother’s situation and everyone (including her mother) agreed that assistance was needed.

When I asked if that was an option, Rebecca and her husband immediately said that of course it was but that they couldn’t imagine that her mother would want it. To Rebecca’s surprise, her mother truly wanted to be invited into her daughter’s home to live. This was the first part in our conversation where she actually perked up and became more engaged. Prior to this, her body language practically shouted defeat.

Rebecca’s sons came into the room and it was the 12 year old who said they could make their playroom into their grandmother’s new bedroom!

As their wheels started turning in all of their minds, I shifted gears to start helping them navigate these waters.

The new extended family unit felt fully empowered because they fully controlled every decision – together.

Rebecca expressed great relief that we were helping her mother and, though she made some adjustments in her activities, she felt like she had re-balanced her life to better reflect her values and beliefs.  Because the boys had relinquished their playroom, they wanted to play a role in helping get their grandmother situated with her familiar furniture and décor.  We involved everyone and even if tempers flared from time to time, everyone played a vital role.

During the transition period, we recommended an appointment with a respected geriatrician who became the new primary care physician.

In reviewing everyone’s schedule and the various needs for assistance, we agreed on a service schedule that seemed to make everyone’s life easier.

Rebecca’s mother lived with them for almost three years before passing away.

I recently received a handwritten letter from her saying, “these were the best years of my life and, I think, my mother’s too.”  She thanked us for providing the services and supports necessary to make it a reality and for “empowering my family to do what we didn’t think we could do.  During difficult times, the Lord always sends angels to help along the way and that’s what I think of when I think of Home Helpers.”


For information on how Home Helpers can make your loved one’s life easier – even if you and everyone concerned is at their wit’s end – contact Home Helpers’ owner Sam Sellers at (501) 663-3900 and schedule a time to visit. Or, simply complete the form below and we’ll see when’s best for everyone.

Serving the Home Care Needs of Veterans

Over the past decade, Home Helpers of Little Rock has served the home care needs of many veterans.

As a veteran myself, it’s always a little humbling to get to play a role in empowering a veteran to remain in their home as opposed to relocating to an institutional setting.

Hands1The services provided could include everything from meal preparation and light housekeeping, to assistance with baths and transportation to medication appointments, to medication reminders and assistance dressing or transferring.

Many of the veterans we have served pay for home care services out-of-pocket. We serve per their desired schedule and then invoice every two weeks and they pay through auto-drafts.

We’ve also served a great number of veterans who have similar needs but simply do not have the financial wherewithal to pay for home care services. In some of these cases, the only thing standing in the way of relocating from their home to an institutional setting is a little assistance.

In those cases, we help the veteran obtain a remarkable benefit from the VA – Aid and Attendance Pension – that pays for home care services.

Eligibility requirements for Aid and Attendance include:

  • 90 days or more of active duty, with at least one day of service during a wartime period
  • Must have a medical condition which requires assistance with activities of daily living that is not related to military service
  • Meet income-to-medical expense ratio, and
  • Must meet asset requirement

If you or someone you know in or around Little Rock meets these eligibility requirements, please allow me to at least come and talk with them. It very literally could be the difference between staying in their home or having to relocate to a facility.

If you’d like to know if you might qualify, you can call me direct at my office in Little Rock and we’ll go through a screening process and I can submit it that day. I can’t promise and I certainly can’t guarantee that you’ll qualify, but we won’t know if we don’t submit the screening information.

So, either submit the contact form below or call me at (501) 663-3900 and let’s talk.

How do you know what Home Care provider is the best?

What Agency Made the Top 10 List of Worst Home Care Services in Little Rock?

Okay, let’s be real. Nobody would seek out the worst home care provider to care for a loved one. Right?

You’d only want the best. But how do you know which agency is the best? Which home care provider is the “right” one for my loved one? Which has the best reputation? How do I know?

I often talk to families who are making their best effort at performing due diligence in selecting a home care agency to care for a loved one. Unfortunately, many know what they’re seeking but don’t know the right questions to ask.

“How much do you charge per hour” is a typical question asked. And, while it is certainly an important factor, do you really want the bargain basement provider caring for your loved one?

Another question involves insurance and bonding of caregivers. With more than a decade’s experience in home care, to my knowledge, every agency’s caregivers are insured and bonded. It’s important, but it’s a little like asking a taxi driver if he has a driver’s license. All reputable home care agencies are insured and bonded.

So what do you want to know? What do you need to know in order to make the best decision?

You want to know that the agency you choose will care for your loved one with compassion, patience and competence.

You don’t want a parade of caregivers through the home but rather consistency. You want to be sure the agency you select is reputable. They need to have experience in similar situations, whether that is serving someone living with Alzheimer’s, a family in need of VA benefits, or whatever the situation is. You want the agency to be able to provide references or, in the least, third party endorsements.

For these reasons and more, Home Helpers is the leader in Little Rock for providing the highest quality home care services.

TrustedTrusted Provider

Home Care Pulse is the industry’s leading firm in satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards.

Certified – Trusted Providers have contracted with Home Care Pulse to gather and report feedback from their clients by conducting live random phone interviews with a percentage of their clients each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback, without outside influence. Clients rate their provider’s services in areas such as timeliness of caregivers, services being provided as promised, compassion of caregivers and overall quality of care. Clients are also given the opportunity to provide feedback for their provider.

Home Helpers of Little Rock has been recognized as a Certified – Trusted Provider.

In addition, Home Helpers has consistently maintained an A+ rating from the Better Business Bureau.

Reviews2017-senior-living-award-sm

SeniorAdvisor.com’s Best of 2017 Award winners represent the best of the best of in-home care, assisted living, and other senior living providers, based on the online reviews written by seniors and their families. This exclusive designation honors the top one percent of senior care providers across the country.

The annual SeniorAdvisor.com Best of Awards tabulates over 130,000 family created reviews to find the best quality care providers for this honor. Of the nearly 200,000 communities currently listed on SeniorAdvisor.com, just over 1,400 were recognized with this prestigious award.

Home Helpers is one of only two winners in Little Rock, Arkansas and regularly receives highly positive reviews from families like this one: “The owner, Sam Sellers, and his staff have been a wealth of help and knowledge for me and my family.  Thanks, Home Helpers!”

Alzheimer’sncbac-fb_clipped_rev_1

Home Helpers owner Sam Sellers is a Certified Alzheimer’s Educator who has facilitated Alzheimer’s support groups. He serves as Chairman of the Board of Alzheimer’s Arkansas and was recently recognized as their 2017 Volunteer Champion. As a result of the agency’s expertise with Alzheimer’s and other related dementias, it is far and away the most prevalent situation where Home Helpers serves.

VeteransVOSB_clipped_rev_1

Home Helpers might be the only VA certified Veteran Owned home care agency in the state. Sellers is a decorated combat veteran, having received two Bronze Star Medals, both a Valorous and Presidential Unit Commendation. He can establish an almost immediate rapport with veterans and, as a result, Home Helpers has served a great number of veterans over the past decade. Through a partnership with Veterans Care Coordination, Sellers has helped many veterans with the VA’s Aid and Attendance pension program.

ExpertiseBook Cover - 2nd Edition_clipped_rev_1

Sellers’ book, Finding Freedom at Home: The Ultimate Guide to Home Care, has been used coast to coast by families who are exploring home care options. One reader in South Carolina wrote, “Sam’s insight, information and ability to identify the common questions we all have, makes Finding Freedom at Home a valuable read.”

In addition to Alzheimer’s Arkansas, Sellers also serves on the Boards of Director for the Arkansas Gerontological Society and the HomeCare Association of Arkansas.


Which is the worst home care agency in Little Rock? Who cares so long as you don’t select that agency to care for your loved one.

The real question is, how do I find the best home care agency. Do your research and call around. Then, contact Home Helpers and learn more about the Home Helpers’ difference and you be the judge.

Exploring Home Care Options?

Exploring home care options for an aging veteran?

Lately, I’ve talked to a number of people who are exploring home care options for a loved one who is a veteran. The questions run the gamut from whether there is a VA benefit to Book Cover - 2nd Edition_clipped_rev_1help pay for home care services (there is) to how to select the best home care agency and what questions to ask to if it is even feasible to keep someone living with Alzheimer’s in the home.

The good news is that I have your answers.

The even better news is that I want to share my book with you for free!

I wrote Finding Freedom at Home for people just like you who are exploring options or have questions or, really, just don’t know where to turn for assistance.

You can download the Kindle version of Finding Freedom at Home: The Ultimate Guide to Home Care by clicking here.

Or, if you’d prefer the hard copy, just tell me where and to whom and we’ll get your book out to you today.

If you would like to schedule a time to visit, of course that is fine too. I stay pretty busy but I always make time to visit with a veteran in need of assistance. Just call me direct at my Little Rock office at (501) 663-3900 and we’ll schedule a time to talk.


Sam Sellers is a decorated combat veteran (Afghanistan and Iraq), author (Finding Freedom at Home), home care agency owner (Home Helpers of Little Rock), volunteer (Alzheimer’s Arkansas), father and devoted husband.

Top 10 List of Worst Home Care Agencies in Little Rock?

What Agency Made the Top 10 List of Worst Home Care Services in Little Rock?

Okay, let’s be real. Nobody would seek out the worst home care provider to care for a loved one. Right?

You’d only want the best. But how do you know which agency is the best? Which home care provider is the “right” one for my loved one? Which has the best reputation? How do I know?

I often talk to families who are making their best effort at performing due diligence in selecting a home care agency to care for a loved one. Unfortunately, many know what they’re seeking but don’t know the right questions to ask.

“How much do you charge per hour” is a typical question asked. And, while it is certainly an important factor, do you really want the bargain basement provider caring for your loved one?

Another question involves insurance and bonding of caregivers. With more than a decade’s experience in home care, to my knowledge, every agency’s caregivers are insured and bonded. It’s important, but it’s a little like asking a taxi driver if he has a driver’s license. All reputable home care agencies are insured and bonded.

So what do you want to know?

You want to know that the agency you choose will care for your loved one with compassion, patience and competence. 

You don’t want a parade of caregivers through the home but rather consistency. You want to be sure the agency you select is reputable. They need to have experience in similar situations, whether that is serving someone living with Alzheimer’s, a family in need of VA benefits, or whatever the situation is. You want the agency to be able to provide references or, in the least, third party endorsements.

For these reasons and more, Home Helpers is the leader in Little Rock for providing the highest quality home care services.

TrustedTrusted Provider

Home Care Pulse is the industry’s leading firm in satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards.

Certified – Trusted Providers have contracted with Home Care Pulse to gather and report feedback from their clients by conducting live random phone interviews with a percentage of their clients each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback, without outside influence. Clients rate their provider’s services in areas such as timeliness of caregivers, services being provided as promised, compassion of caregivers and overall quality of care. Clients are also given the opportunity to provide feedback for their provider.

Home Helpers of Little Rock has been recognized as a Certified – Trusted Provider.

In addition, Home Helpers has consistently maintained an A+ rating from the Better Business Bureau.

Reviews2017-senior-living-award-sm

SeniorAdvisor.com’s Best of 2017 Award winners represent the best of the best of in-home care, assisted living, and other senior living providers, based on the online reviews written by seniors and their families. This exclusive designation honors the top one percent of senior care providers across the country.

The annual SeniorAdvisor.com Best of Awards tabulates over 130,000 family created reviews to find the best quality care providers for this honor. Of the nearly 200,000 communities currently listed on SeniorAdvisor.com, just over 1,400 were recognized with this prestigious award.

Home Helpers is one of only two winners in Little Rock, Arkansas and regularly receives highly positive reviews from families like this one: ”The owner, Sam Sellers, and his staff have been a wealth of help and knowledge for me and my family.  Thanks, Home Helpers!”

Alzheimer’sncbac-fb_clipped_rev_1

Home Helpers owner Sam Sellers is a Certified Alzheimer’s Educator who has facilitated Alzheimer’s support groups. He serves as Chairman of the Board of Alzheimer’s Arkansas and was recently recognized as their 2017 Volunteer Champion. As a result of the agency’s expertise with Alzheimer’s and other related dementias, it is far and away the most prevalent situation where Home Helpers serves.

VeteransVOSB_clipped_rev_1

Home Helpers might be the only VA certified Veteran Owned home care agency in the state. Sellers is a decorated combat veteran, having received two Bronze Star Medals, both a Valorous and Presidential Unit Commendation. He can establish an almost immediate rapport with veterans and, as a result, Home Helpers has served a great number of veterans over the past decade. Through a partnership with Veterans Care Coordination, Sellers has helped many veterans with the VA’s Aid and Attendance pension program.

ExpertiseBook Cover - 2nd Edition_clipped_rev_1

Sellers’ book, Finding Freedom at Home: The Ultimate Guide to Home Care, has been used coast to coast by families who are exploring home care options. One reader in South Carolina wrote, “Sam’s insight, information and ability to identify the common questions we all have, makes Finding Freedom at Home a valuable read.”

In addition to Alzheimer’s Arkansas, Sellers also serves on the Boards of Director for the Arkansas Gerontological Society and the HomeCare Association of Arkansas.


Which is the worst home care agency in Little Rock? Who cares so long as you don’t select that agency to care for your loved one.

The real question is, how do I find the best home care agency. Do your research and call around. Then, contact Home Helpers and learn more about the Home Helpers’ difference and you be the judge.

+

The Battle of the Bulge… and Home Care?

Three years of my life were spent on deployments to Afghanistan and Iraq.

While overseas, I was awarded two Bronze Star Medals, both a Valorous and Presidential Unit Commendation. I’ve pinned Purple Hearts on soldiers I commanded.

1924054_1048212437811_2140_n

Home, but headed back…

I often felt for my family as I was deployed. I had a 1 year old son who turned 3 before I returned the first time. A second son was born during my second deployment. My wife is what held the family together.

I thought I knew what service was. I know that my wife does because she lived it.

When I started Home Helpers in Little Rock ten years ago, I learned about true service and how that effected many of the families for which I’ve had the opportunity to provide home care services.

Home Helpers provides in-home care to senior adults. As the owner, I always have the opportunity to meet new clients in their homes. In the course of my consultation and assessment, I frequently get to hear some fascinating stories. None of those stories top the combined story from a while back of two different clients I met in one week.

Both of these new clients were War World II veterans. Both saw action at the Battle of the Bulge in Bastogne. But, they were in different outfits.

When I met the first man, I noticed a shadow box on the wall with his medals, ranks and3rd patches. The patch that most stood out was that of the 3rd Army. Patton’s Army. His wife started to share that her husband had served in World War II but that he rarely talks about it. Nothing could have been further from the truth when I shared that I was also an Army combat veteran who had actually commanded one of Patton’s distant relatives. Our connection was immediate. We didn’t talk “blood and guts” but rather about “grunt life” in the field. He had been a tank commander, so since I have never set foot in a tank, he joked that in a few years my feet and knees would go out since I had to walk everywhere I went while he got to ride in his tank.

The second man I met had served as a Sergeant with the 101st Airborne Division. We101st developed an immediate bond when I shared that I once led a team attached to the 101st – the Bastogne Brigade no less! Though his eyes glassed over, he seemed to relish the opportunity to share stories with someone who could actually relate. This man was living in the final stages of cancer but he had the greatest outlook and was a terrific story teller. I almost felt like a little kid sitting at his feet listening to his stories. He would poke at me and I’d tease him. That’s the type of relationship we established at our first meeting. As I was about to leave, I told him that I met one of the soldiers who rescued him in Bastogne. His reply was absolutely priceless. He sat up as straight as he could and told me (and this is an almost exact quote), “Major, we didn’t need anybody to rescue us. We were right where we wanted to be and we could still be holding that ground to this day.”

My agency has served scores of families through the years. From those living with Alzheimer’s to those recovering from an illness or operation to those on Hospice to those who simply need a little assistance to safely remain in their homes.

These two were different. I HAD to serve them. Nothing would prevent me from serving them. They were fellow veterans in need of assistance.

To me, it’s an honor to serve men and women who have served in our armed forces. It’s humbling to know that Home Helpers can play a role in helping them when they need in-home care.

It’s an even greater privilege when we’re able to serve a veteran who requires assistance in order to remain in their home but does not have the financial resources to pay for it. That’s when it really gets exciting because I get to introduce them to the VA’s Aid and Attendance pension.

If you or someone you know is a veteran and could benefit from in-home assistance or care, please allow me the opportunity to meet them. I’m a good listener and as a veteran myself, I commit to doing everything in my power to serving your loved one with the honor with which they served.

Just fill out the contact information below and I’ll call you as quickly as possible. Or, you can simply call me direct at my Little Rock office at (501) 663-3900.