Executive Director
Runs the office and answers for the care every family gets. If something isn't right, this is the person who puts it right.
The people behind our Union County home care office
Our Cranford office is run by Francesco Mazza and Gianni Mirra, two FDNY lieutenants who became nurses. Here is who they are, and how care for your family starts with a call to our office.
Meet Frank and Gianni
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Francesco Mazza, RN, BSN
Director of Nursing
Frank brings a wealth of experience, unwavering dedication, and deep compassion to his role at Always Responsive Home Care. A graduate of Western Connecticut State University, where he earned his Bachelor of Science in Justice and Law Administration in 2000, Frank's commitment to service became evident early on. He started his career as an FDNY Fire Safety Cadet just prior to the tragic events of September 11, 2001. Driven by a passion for helping others, he became an FDNY Emergency Medical Technician in April 2002.
Frank briefly served as a Stamford police officer before achieving his lifelong dream of becoming a New York City firefighter in December 2003. Motivated by his personal experience growing up with a mother battling multiple sclerosis, Frank pursued a career in nursing, graduating in 2008. He immediately began working as an ER nurse, bringing calm, competence, and compassion to high-pressure medical situations.
After a decade in emergency medicine, Frank discovered his true passion in home care nursing in 2018. His extensive experience in both firefighting and emergency healthcare uniquely positions him to provide exceptional, personalized care. Promoted to the rank of Lieutenant in January 2021, Frank is currently completing his distinguished career in the FDNY Operations Center.
At Always Responsive, Frank leverages his diverse background and heartfelt empathy to ensure clients receive the highest quality of care, enabling them to remain safely and comfortably in their homes. His professional journey is a testament to his lifelong dedication to supporting families and individuals during their most vulnerable times.
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Gianni Mirra, RN, BSN
Executive Director
Gianni Mirra brings a lifetime of service, dedication, and clinical expertise to his role at Always Responsive Home Care. Enlisting in the United States Marine Corps at just 17 years old, Gianni began his journey of commitment to others early on. In 2004, he joined the FDNY, where he proudly served the people of New York City for over two decades, retiring as a Lieutenant.
While working in the fire department, Gianni pursued his passion for healthcare and became a Registered Nurse in 2009. His nursing experience is both vast and diverse, having worked in emergency rooms, medical-surgical units, interventional radiology, psychiatric care, and home care settings. His hands-on approach and calm, confident presence reflect the leadership and compassion he's carried throughout his career.
At Always Responsive, Gianni's deep knowledge and well-rounded clinical background help ensure each client receives personalized, high-quality care. He is especially passionate about supporting families through challenging times and helping seniors remain safe, comfortable, and cared for in the place they call home.
The team behind every caregiver
A caregiver never works alone. These are the people in the office you'll hear from, and how each of them supports our caregivers and your family.
Nursing Supervisor
Writes the care plan, supervises the caregivers who follow it, and updates the plan when your loved one's health or routine changes.
Client Care Coordinator
Your everyday contact, who gets to know your family. Builds the schedule, matches your loved one with the right caregiver and handles the changes when appointments or plans shift.
On-Call Care Coordinator
Covers nights, weekends and holidays, so a call about a missed shift or a sudden change reaches someone who can sort it out.
Human Resources
Looks after the people who look after your family: hiring paperwork, pay, training records and the support that keeps good caregivers with us.
Recruiting Manager
Interviews caregiver applicants and checks their certifications, so the person who comes to your door is someone we'd send to our own parents.
Community Liaison
Keeps in touch with the hospitals, rehab centers, doctors and senior centers nearby, so the people who treat your parent know how to reach us.
Caregivers
The familiar faces in the home, matched to your loved one and trained by us: help with bathing and dressing, meals, medication reminders, errands and an afternoon of good company.
From firehouses and emergency rooms to home care
Between them, Francesco Mazza, RN, BSN, our Director of Nursing, and Gianni Mirra, RN, BSN, our Executive Director, have spent decades with the FDNY and in hospital emergency rooms. Those are the places that see what happens when an older person falls at home, misses a dose of a heart medication, or comes back from the hospital to an empty house.
Home care is the other end of that story: the everyday help that makes those calls less likely. It's the work they chose, and it's what our caregivers do every day for families across Union County. Their full stories are below.
How care starts with our Cranford office
It starts with a phone call to the office at 20 Jackson Drive in Cranford. We ask what has changed at home, who is helping now and whether a hospital discharge is coming. If home care fits, we set up a free visit to the house to meet your parent, look at the stairs, the bathroom and the medications, and write the care plan with you.
Then we match a caregiver to that plan and introduce them before the first shift. Once care starts, we keep checking in with you and with the caregiver, and if the match isn't right, we change it quickly, without a gap in care. The office is open Monday to Friday, 8:30 a.m. to 4:30 p.m., with 24/7 on-call support outside those hours.
We serve every town listed under Towns we serve below. The Union County service areas page lists them all, with their ZIP codes.
Towns we serve from Cranford
Caregivers from our Cranford office care for families in every town below.
Let's talk about care for your family
Send the form and our Union County team will call you back to talk about your loved one and set up a free in-home assessment. There's no cost and no obligation.
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